Satisfaction constantly on the increase

Ever since the launch of our policyholder web area “IRIS”, 3 years ago, policyholder satisfaction has been increasing continuously.

Our aim is to offer the best quality service possible and so we draw up this questionnaire each year to measure our performance. We use the comments and suggestions from our users to constantly improve our services and guarantee our customers ever-increasing satisfaction.

The figures speak for themselves!

For a clinching factor that proves how Gerep’s policyholder area is performing, just look at its usage rate, which stood at 72.5% in May 2020. This figure has been constantly on the rise since the policyholder area was opened and is today the forum where a very large majority of correspondence with Gerep takes place, thanks particularly to 48 hour processing.

72.5% of our policyholders use the online facility

Questionnaire results confirm this trend:

  • 2,600 users of the policyholder area answered the questionnaire
  • 8.3 out of 10 was the mark awarded to the policyholder area for the simplicity of its design and the services it offers.
  • 92.6% of people responding say they recommend the online policyholder area.

Investments directed at online services

Even though most users said they found all they needed in the online policyholder area, Gerep continues to funnel investment into new online services so as help members manage their 2nd tier healthcare cover.

New improvements and new services are regularly developed and offered to users, based on feedback from our members and resulting from developments in technology.

Other online Gerep tools

The GEREP corporate policyholder area (“Espace Entreprise”) offers numerous online services to help HR departments in managing membership matters and declaring and following up on work stoppage declarations.

Do not hesitate to get in touch with us if you require more information on GEREP’s online services.

Damien Vieillard-Baron