Would you like to file a claim?
Gerep employees are committed to providing you with the best possible service. If, however, we do not meet your expectations, please contact us as soon as possible.
Any claim relating to the management of your benefits, contributions, or contract must be addressed primarily to your usual contact person.
Contact him directly for all the information and explanations you need at 01.45.22.52.53 or reclamation@gerep.fr.
You can send your complaint by mail, including your references and a copy of any supporting documents, to:
Gerep
Service Réclamations
4 rue de Vienne
CS 40001
75378 Paris cedex 08
Or via our contact form below:
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We are committed to:
- Acknowledge receipt of your complaint within 10 working days from the date your complaint is sent.
- Send you a response as soon as possible, and no later than 2 months from the date your complaint is sent, unless specific circumstances justify a longer processing time.
- Keep you informed, in such cases, of the progress of your file.
The Mediator
You can contact the Mediation officer once you have received a reply to your written complaint, or if we have not replied within two months of sending your complaint.
- Risk bearer under the CTIP
Médiateur de la protection sociale
10 rue Cambacérès
75008 PARIS
Contact : https://ctip.asso.fr/mediateur-de-la-protection-sociale-ctip/
- Risk bearer under the FNMF
Monsieur le Médiateur de la Mutualité Française
255 rue de Vaugirard
75719 PARIS cedex 15
Contact : https://www.mediateur-mutualite.fr/
- Risk bearer under the FFA
La Médiation de l’Assurance
TSA 50110
75441 PARIS Cedex 09
Contact: www.mediation-assurance.org
Referring the matter to the Mediator is free of charge.
However, please note that the Mediator can only be contacted after the Complaints Department has been approached with your request. The Mediator intervenes once all internal dispute resolution procedures have been exhausted.